Shipping policy

Shipping Policy

Last Updated: July 3, 2026

At NorthPantry, we're committed to getting your order to you as quickly and safely as possible.

Order Processing

Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Please note that processing times are separate from shipping times.

Shipping Times

Estimated delivery times:

United States: 5–10 business days
Canada: 7–14 business days
International: 10–20 business days (where available)

Delivery times are estimates and may vary due to weather, carrier delays, customs processing, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method. Any free shipping promotions will be displayed on our website when available.

Order Tracking

Once your order ships, you'll receive a tracking number by email. Please allow up to 48 hours for tracking information to update after the carrier receives your package.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address at checkout.

If you notice an error, please contact us as soon as possible. While we'll do our best to update your order before it ships, we cannot guarantee changes once an order has entered processing.

Delayed or Lost Packages

If your package is delayed, please allow a few extra business days for delivery before contacting us.

If your package appears to be lost or has not arrived within a reasonable timeframe, please contact us and we'll work with the shipping carrier to help resolve the issue.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery. Include your order number and clear photos of the damaged item and packaging so we can assist you as quickly as possible.